ylaro Privacy Policy – Your Data, Your Rights

When you register for an account on ylaro, we collect the personal information necessary to verify your identity and comply with Philippine regulatory requirements, including your full name, date of birth, residential address, email address, and mobile number. During the account verification process, we may also request a government-issued identification document such as a Philippine passport, driver's licence, or SSS/UMID card to confirm that you meet the minimum age requirement of 21 years old. When you make deposits or request withdrawals in Philippine pesos (PHP), we collect payment-related information including your chosen payment method details, transaction amounts, and transaction timestamps — though we do not store full card numbers or full bank account credentials on our servers. We also automatically collect certain technical data when you access the platform, including your IP address, device type, browser version, operating system, and session activity logs, which help us maintain platform security and improve the mobile experience for Filipino players. All information collected is limited to what is genuinely necessary for the purposes described in this Privacy Policy, and we do not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance.

The personal information you provide to ylaro is used primarily to create and manage your player account, process deposits and withdrawals in PHP, verify your identity in accordance with Philippine anti-money laundering regulations, and deliver the sports betting and casino-style entertainment services you have signed up for. We use your contact details — including your email address and mobile number — to send you important account notifications such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy; we do not use these channels to send unsolicited promotional messages unless you have explicitly opted in to marketing communications. Technical data collected during your sessions is used to detect and prevent fraudulent activity, investigate suspicious account behaviour, and ensure the platform remains stable and secure for all Filipino players. We may use aggregated, anonymised data — which cannot be linked back to any individual player — for internal analytics purposes, such as understanding which platform features are most popular or identifying areas where the mobile experience can be improved. ylaro does not sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances.

ylaro shares your personal information only in the limited circumstances described in this section, and only to the extent necessary for each specific purpose. We work with trusted third-party service providers — such as payment processors and identity verification partners — who require access to certain personal data in order to perform services on our behalf; these providers are contractually bound to handle your data securely and are not permitted to use it for their own purposes. We may disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when we are legally required to do so, or when disclosure is necessary to protect the rights, property, or safety of ylaro, our players, or the public. In the event that ylaro undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction, subject to the same privacy protections described in this Policy. We do not share your data with any third party for advertising, profiling, or marketing purposes without your explicit prior consent, and you may withdraw any such consent at any time by contacting our support team.

As a Filipino player on the ylaro platform, you have the right to request access to the personal information we hold about you, to request corrections if any of that information is inaccurate or incomplete, and to request deletion of your data in circumstances where we no longer have a lawful basis for retaining it. You also have the right to object to certain types of data processing, to request that we restrict how we use your data while a complaint or review is pending, and to receive a copy of your data in a portable format where technically feasible. To exercise any of these rights, you can contact our support team using the email address listed in the footer of this page; we will acknowledge your request within a reasonable timeframe and respond fully within the period required under applicable Philippine data protection law. Please note that some requests — such as deletion requests — may not be fulfilled in full where we are required by law or regulation to retain certain records, for example transaction histories required for anti-money laundering compliance. If you believe that ylaro has not handled your personal data in accordance with this Privacy Policy or applicable law, you have the right to lodge a complaint with the relevant Philippine data protection authority. We take all privacy complaints seriously and will investigate and respond to every concern raised by our players.